Last updated: Jun 9, 2026

This Privacy Policy explains how Soul Travel Marijana Šćulac s.p., Ilirija 35, 6276 Pobegi, Slovenia (“Soul Travel”, “we”, “us” or “our”) collects, uses and protects personal data when you visit our website soultravel.si or book an excursion or service through the website.

For any questions regarding this Privacy Policy or your personal data, you can contact us at:

Soul Travel Marijana Šćulac s.p.
Ilirija 35, 6276 Pobegi, Slovenia
Email: soultravelinfo77@gmail.com

1. Who we are

Our website address is: https://soultravel.si.

The website is operated by Soul Travel Marijana Šćulac s.p., Ilirija 35, 6276 Pobegi, Slovenia.

2. What personal data we collect

We may collect personal data that you provide directly to us when you:

• book an excursion or service;

• make a payment;

• contact us by email or through the website;

• leave a comment on the website, if comments are enabled;

• create an account, if user registration is enabled.

This data may include your name, surname, email address, phone number, billing details, booking details, selected excursion or service, payment information, IP address, browser information and any other information you choose to provide.

We only collect personal data that is necessary for the operation of the website, processing bookings, providing our services, communicating with you, issuing invoices and complying with legal obligations.

3. Bookings, payments and invoices

When you book an excursion or service through our website, we collect the information necessary to process your reservation, confirm your booking, communicate with you and provide the booked service.

Payments may be processed through third-party payment providers, including Stripe and PayPal. These providers may process payment-related data such as your name, email address, billing details, payment amount, payment method, transaction ID and other information required to complete the payment.

We do not store full credit or debit card details on our website. Card payments are processed securely by Stripe. PayPal payments are processed by PayPal according to its own privacy policy and security standards.

Our website uses WooCommerce to manage products, bookings, orders, checkout and customer-related order information. WooCommerce may store order details such as your name, email address, billing information, selected service, order status, payment method and transaction information.

For issuing invoices and accounting purposes, we may use Čebelica. The personal data required for invoicing may be transferred to and processed in Čebelica, including your name, billing information, order details, payment details and invoice information.

Booking, payment and invoice data may be retained for accounting, tax and legal purposes in accordance with applicable Slovenian and EU law.

4. Contact forms and email communication

If you contact us by email or through a contact form, we collect the information you provide, such as your name, email address and message content.

We use this information to respond to your inquiry, communicate with you regarding our services and provide any information you requested.

5. Comments

If visitors leave comments on the website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to check whether you are using it. The Gravatar privacy policy is available at: https://automattic.com/privacy/.

After approval of your comment, your profile picture may be visible to the public in the context of your comment.

6. Media

If you upload images to the website, you should avoid uploading images that contain embedded location data, such as EXIF GPS data.

Visitors to the website may be able to download and extract location data from images published on the website.

7. Cookies

Our website may use cookies to ensure the proper functioning of the website, improve the user experience, support bookings and payments, analyse website traffic and protect the website from spam or misuse.

WooCommerce may use cookies to keep track of cart contents, support checkout functionality, remember order-related information and ensure that the booking and payment process works correctly.

If you leave a comment on our website, you may choose to save your name, email address and website in cookies. These cookies are used for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies may last for one year.

If the website has a login page, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.

When you log in, cookies may be used to save your login information and screen display choices. Login cookies usually last for two days, while screen options cookies may last for one year. If you select “Remember Me”, your login may remain active for two weeks. If you log out, login cookies will be removed.

If you edit or publish an article, an additional cookie may be saved in your browser. This cookie contains no personal data and only indicates the post ID of the article you edited. It usually expires after one day.

8. Analytics and marketing tools

We may use analytics tools to understand how visitors use our website, which pages are visited and how the website can be improved.

If marketing or tracking tools are used, they may collect information about your interaction with the website and may use cookies or similar technologies.

Where required by law, analytics, marketing and tracking cookies are only used with your consent.

You can manage or withdraw your cookie consent through the cookie settings on our website, where available.

9. Embedded content from other websites

Pages or articles on this website may include embedded content, such as videos, images, maps, booking tools or articles.

Embedded content from other websites behaves in the same way as if you visited the third-party website directly.

These third-party websites may collect data about you, use cookies, embed additional tracking and monitor your interaction with the embedded content, especially if you have an account and are logged in to that third-party website.

10. Who we share your data with

We do not sell your personal data.

We may share your personal data only when necessary with:

• WooCommerce, for managing orders, bookings and checkout on our website;

• Stripe, for processing card payments;

• PayPal, for processing PayPal payments;

• Čebelica, for issuing invoices and accounting-related purposes;

• hosting, email and website service providers;

• analytics, cookie or security tools, if used on the website;

• legal, tax or accounting advisors;

• public authorities, where required by law.

If you request a password reset, your IP address may be included in the reset email.

11. Legal basis for processing personal data

We process personal data only when we have a valid legal basis to do so.

Depending on the situation, we may process your personal data because:

• it is necessary to perform a contract with you, for example when you book an excursion or service;

• it is necessary to comply with legal obligations, such as tax and accounting requirements;

• we have a legitimate interest, for example to respond to inquiries, protect the website and manage our business;

• you have given consent, for example for certain cookies, analytics or marketing tools.

12. How long we retain your data

We keep personal data only for as long as necessary for the purposes for which it was collected, including providing services, handling bookings, responding to inquiries, complying with legal obligations and resolving possible disputes.

Booking, payment and invoice-related data may be retained for accounting, tax and legal purposes in accordance with applicable Slovenian and EU law.

If you leave a comment, the comment and its metadata may be retained indefinitely. This helps us recognize and approve follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website, if registration is enabled, we store the personal information they provide in their user profile. Users can see, edit or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit this information.

13. Your rights

Under applicable data protection laws, you may have the right to:

• request access to the personal data we hold about you;

• request correction of inaccurate or incomplete data;

• request deletion of your personal data;

• request restriction of processing;

• object to the processing of your personal data;

• request data portability;

• withdraw consent where processing is based on consent.

You can exercise your rights by contacting us at soultravelinfo77@gmail.com.

Please note that some data cannot be deleted if we are required to keep it for administrative, legal, tax, security or accounting purposes.

14. Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Some of our service providers, such as payment processors, hosting providers, analytics providers or other technical service providers, may process data outside Slovenia or outside the European Economic Area.

Where this happens, we rely on appropriate safeguards required by applicable data protection laws.

15. Data security

We take reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.